- Major packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.
- Check if someone else accepted the package on your behalf. Ask your families, neighbors, or other household members to see if they accepted the package for you.
If you still cannot find your package, please turn to order page and click on the [Refund/Exchange] > [I want to refund (Package not received)].
Follow the instructions to find your package or submit an investigation request, and our professional team will solve your problem ASAP.