Review cashback

After your order is delivered, you can review the items in the app. To get review cashback, upload real photos of the item and submit. The amount shown on the review page is the amount that applies.

When you can review

The Review button appears only after the order status is Delivered. It is not shown before delivery.
Please complete your review within 15 days of delivery. After 15 days the entry closes. You cannot review or get cashback for that order.
Each order can be reviewed only once.

How to review

1.Open My Account > My Orders.
2.Find the delivered order and tap Review. You can also enter from the order details page.
3.The review page lists every item in that order. Follow the prompts to say whether the item is worth buying and whether you are satisfied with delivery.
4.Upload real photos for the items you want cashback for, then tap Submit.
After you submit, the same button becomes Check Review, where you can see the review you posted.

How to get cashback

You must upload real photos of the item. You can submit a review with tags only and no photos, but that item will not get review cashback.
If an order has several items, only items with photos get cashback. You do not need to add photos for every item.
The amount is shown at the top of the review page (for example, “Share pictures to get cashback”). Customer service does not calculate or top up the amount.

Where to find cashback and how to use it

After delivery is confirmed, cashback goes to My Account > Wallet & Coupons > Cashback.
- It can only be used to pay for orders and cannot be withdrawn
- It is valid for 3 months
- The balance and expiry date follow what the wallet page shows
Refunds in account balance and withdrawable balance are not review cashback.

If you cannot find the entry or did not get cashback

Whether cashback is issued, and the amount, follow the review page and the wallet page.